Monday, June 23, 2008

one year at IF.

Last week, we took the time to review 2 of our 3 key systems we have in place. It's pretty exciting to have the Little Things back with all 3 facilities on the same page. The TAJ new site looks very clean and easy to use. I have to say I was really proud to show the TAJ members to my friends back home. I hadn't seen people in over 2 years so I had to explain what I have been doing in the last year...

I wasn't surprise to see how the Little things have such a big connection to the destinations with TAJ. 

Let me show you how some of my year went:

• Someone is stuck one day and really wants to go to the Canucks game. I offer to babysit.  Little things.
   - A few months later I mention I am looking for a car. They find me one I can pay cash for and very cheap. I trust them with what they are selling me
   - Because of the trust that started with the little things we have these 2 customers that are loosing weight, changing their life style are in Seek the Peak/Moab/IFCP/NYC marathon... 
They are now customers for life, gives the team hours on the schedule

• Give a snack to someone after their workout
   - we start talking and he shares some of his story,  he tells me he has a room he would be happy to let me stay in
   - Struggling on my own, don't know anyone to share a place, this was a great opportunity to save money
   -  he is now one of my great friends who just dropped me at the airport
Cost:  probably saved a minimum  of 400$ a month 

• One customer comes in for fun at IF
   - I take the time to go outside for fun bike rides instead of doing the same routine. We have a great time each week he is very thankful
   - Because I took the time to listen to what he wanted and I share with him what I want to do he offers to pay for my trip to Honolulu because he knows how much I would enjoy it
Cost: 700$

• One customer doesn't know what to have as a goal. I take the time to go take him out for lunch to educate him on what destinations he can do.
  - Him and his wife find a trail marathon in Death Valley California and want to take 2 of us for the race
  - The entire trip(flight hotel food...) is paid for because they are so thankful we took the time to listen to want they wanted to do and helped them reach their goals
Cost: 1 500$


• Had a conversation with customers I wasn't training. 
  - I listen to their stories about  trips over the years and how we all enjoy kayaking
  - next day I receive an email from them asking me if I want to join them for a kayaking trip.
  - December, 6 day Belize kayaing trip will be paid for because I am TAJ member and I will get 10 people to sign up
Cost: 3 000$

• I call a customer to see how his training is going
  - We get talking about goals and he gets me to register for a tri
  - We now did something big together it went well, he trusts me and says yes to a bigger race
  - 2 weeks ago he takes me with his family to go watch the race all expenses paid for ( 2 nights at a resort, gas, food...) 
Cost: 600$

• Someone wants to go to Quebec so we sit down for supper and I let her talk about want she would like to do and tell her where it would be nice to go.
 - next day I receive an email.  She has registered me for a race in Quebec, booked me flights, a suite for myself and my family for the weekend
 - I get to watch my niece do her first 2km race
Cost: 2 000$


• I love getting out and do races, destinations and bring people along
  - Was ask to put a bio together and apply to be a sponsored athlete. I took advantage of that opportunity. I now get stretches, races and gear paid for.
 Cost: races(500$) weekly stretches(that's 4 000$ a year!), IF gear(300$)...
 I make sure I visit our massage alliances
  - I send customers to them on a weekly basis
  - Make sure to let them know customers our happy about their services 
Cost: over 300$ in free massages

• I was willing to try new things
  - Matt and Curtis invite me to be a part of TAJ, what a big privilege to be ask. 
  - I took the time to make a bio, I have my own page on the site
  - Have now received bags, sunglasses, shoes, jacket, trips, massages,... 
  - traveled to Africa, California, Quebec, Germany, Honolulu... with TAJ
  - Going to Belize NYC, West coast trail, Seatle... with TAJ
  
52  weeks have gone by. I trained an average of 40 customers a week, that's 2080 hours of training... I have made great friends, have received over 12 000$ worth of gift  and made about 37 000$

MY YEAR AT INNOVATIVE FITNESS....

PRICELESS!!!!


These examples are not to brag about what I have received or for you to go ask customers for things because I didn't ask for any of these. It's to make you see when you work hard and take advantage of opportunities like putting up your bio on TAJ to be a member, do the little things because you truly want to do them, GREAT THINGS HAPPEN.  I was not expecting anything in return. and I believe that is why I got all of it.

I wanted to show you how far it can go when you think about putting the little things and destinations together. It has truly change my life and get to change other people's life at the same time.

Take advantage of the opportunities that are right in front of you! Because I did, I had one of the best year of my life.

2 comments:

Matt Young said...

couldn't have happened to a more deserving person. way to go!

Guy Demong said...

Thanks for highlighting all of these things, Isabelle - truly what makes the job worthwhile.