NO DRAMA

This past week at the West Van facility our hot water boiler exploded in our staff room. When we arrived at 5:30am on Thursday morning, we were greeted with 3 inches of water all over our gym floor, bathrooms, back office and staff room. Matt had received the call at 3:30am and had been working on the situation since then. As each coach arrived, we analyzed the situation, realized what needed to be done and everyone got to work, no questions asked. This is what makes this situation unique. I believe that with any other company, it would have been a completely different situation. Coworkers would have been assessing the situation instead of getting to work, there would have been complaints, negative attitudes and probably the facility would have closed for the day. However the West Van team came together in the early hours of Thursday morning and got to work. There was NO DRAMA. We came together and we did whatever it took to get us back running as fast as possible. We actually had a double training session going on at 6am, with the creativity of Richard Alm leading an amazing session all on the spinner bikes.

Our “No Drama” mentality for this situation was to be carried on with our conversations with our customers. We explained the situation and guaranteed that they would receive a great work out. As coaches we had to be creative with our sessions, we had to not blow the situation out of proportion and be able to keep our facility running as smoothly as possible.

Yesterday, Kris sent the West Van team an email asking if anyone was free at 6:30pm to come in and put our gym back together. The whole team minus 3 coaches came to help out last night. We arrived to our gym with the fans still blowing the floor dry, the mats and equipment out of place and the floors covered with pieces of dry wall. We came together again and within 2 hours we had the facility ready for business. The renovation company was amazed by our work effort, our team work, our and our NO DRAM mentality. Not to mention we had a blast working together, loud rap/hip hop music playing with coaches displaying there best ‘gangster’ dance moves, lots of laughter and jokes between all of us.

The situation could have been a lot worse if we had had a different mentality, if we had let ciaos run its course, if we had complained instead of just got to work.

We all learned a great deal from this, however the biggest lesson to take from this is the “NO DRAMA” attitude When something disastrous happens, take that mentality and you will be amazed by the things your will accomplish