It’s not about you it’s about our customers. Not saying we shouldn’t talk about ourselves, but we must remember that our customers are coming to us for our service and are walking into the gym with that on their mind…
We are here to listen, educate, instruct and evaluate. Not party it up and dance around checking ourselves out in the mirror.
This past month we have had many coaches away which means that teammates have been covering those hours. We have been impressed with the attitude of the coaches coming in early to cover and the new dynamic energy that has been created. It seems that when we mix it up, the team works together and is stronger than ever…a bundle of sticks is stronger than one…
The common theme has been positive and the end result has been a higher level of service provided to our customer base…
Attention – is the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things…
So, next time you think it’s wise to talk to someone other than your customer during their session, think again. They are essentially paying for our attention and are expecting 100% during their time or their hour.
There are many forms of paying attention in our day to day…how many times have you been working with a customer during a balance exercise to have another coach walk by ‘not paying attention’ and unknowingly distract the customer or even bump into that customer…wow, this is my personal pet peeve…when you are bombing around the gym, keep in mind what you are doing because there are others around who are paying for our attention and are not looking to have you in their line of sight or for you to bump into them during a single leg dead-lift!
Quite simply, it all comes down to knowing your surroundings and knowing how to act in public. Guess what? When you are at work, it’s time to be 100% on work and perform the way we are paid to act…
This by no means is a call out – this is a simple reminder because we all have been guilty of not paying 100% attention at one time or another…
Remember, paying attention is a choice and we would prefer for you to choose to pay attention and have the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things…
We are here to listen, educate, instruct and evaluate. Not party it up and dance around checking ourselves out in the mirror.
This past month we have had many coaches away which means that teammates have been covering those hours. We have been impressed with the attitude of the coaches coming in early to cover and the new dynamic energy that has been created. It seems that when we mix it up, the team works together and is stronger than ever…a bundle of sticks is stronger than one…
The common theme has been positive and the end result has been a higher level of service provided to our customer base…
Attention – is the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things…
So, next time you think it’s wise to talk to someone other than your customer during their session, think again. They are essentially paying for our attention and are expecting 100% during their time or their hour.
There are many forms of paying attention in our day to day…how many times have you been working with a customer during a balance exercise to have another coach walk by ‘not paying attention’ and unknowingly distract the customer or even bump into that customer…wow, this is my personal pet peeve…when you are bombing around the gym, keep in mind what you are doing because there are others around who are paying for our attention and are not looking to have you in their line of sight or for you to bump into them during a single leg dead-lift!
Quite simply, it all comes down to knowing your surroundings and knowing how to act in public. Guess what? When you are at work, it’s time to be 100% on work and perform the way we are paid to act…
This by no means is a call out – this is a simple reminder because we all have been guilty of not paying 100% attention at one time or another…
Remember, paying attention is a choice and we would prefer for you to choose to pay attention and have the cognitive process of selectively concentrating on one aspect of the environment while ignoring other things…
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