Tuesday, July 15, 2008

Miscommunication




Failure to communicate something clearly or correctly may lead to a communication that is likely to be misinterpreted.
Don’t let this be a block in any relationship – family, friend, customer, teammate etc. We must practice ‘paying attention’ during every conversation. There are many mistakes to be made and if one fails to notice or let things slide, there is opportunity for wires to get crossed.
Be honest, upfront and confirm your thoughts if unsure. As we all know, understanding the realities evolved increases success in any communication.


Last week, we were asked to identify something we would like help with during a staff meeting. I asked to be communicated to (In direct relation to the realization that my last quarter of over-training may have impaired my communication skills and would have most likely promoted some feelings to be hurt) I simply asked that if the team thinks I am being negative/short – generally unhealthy, to confirm that feeling instead of assuming. I expressed that I may have come across short or not caring and that those were emotions that I would never want to portray.


I’m sure we all have an example of an instance where one has not understood or interpret something incorrectly. If you are willing, please share personal tool/idea for successful communication.


Thanks. R

2 comments:

Guy Demong said...

One thing that helps ease miscommunication, but isn't something that can be asked for/given easily - trust. To be able to receive and give feedback, there has to be trust between the two parties - which perhaps begs the bigger question, what are some necessary elements to build trust?

Matt Young said...

when you get info - do something with it. when people have to keep giving you the same feedback - they get pissed off and stop giving it. if you ask and get it - then make sure YOU do something with it rather than the stock standard "call me on that" which put's the responsibility of your growth - back on someone else.